Answer rate dropped, nobody knows why
Your numbers are getting labeled "Spam Likely." Nothing errors out. People just stop picking up, and the list or the agents get blamed first.
For outbound call centers
Keep calls connecting.
Stay compliant.
We run the systems an outbound floor depends on: dialers, SIP carriers, number reputation, calling-rule compliance and call QA. When something breaks at 2am, it's our problem, not yours.
US-facing teams · Philippines & worldwide · remote & on-site
01 — Sound familiar?
The problems that
don't throw errors.
Most outbound problems don't crash anything. Numbers get flagged, a carrier fails quietly, a rule isn't enforced, and the only symptom is that the leads "feel bad today."
One carrier failing quietly
A route starts rejecting calls while the other routes keep the floor busy. Campaign averages hide it, so nobody gets an alert.
Calling rules on trust
Windows set by area code instead of where the lead actually lives, state rules nobody mapped, and DNC scrubs nobody can prove happened.
QA on a handful of calls
Supervisors can only listen to a few calls. Problems surface as complaints, not as data you can act on.
02 — What we run
The whole outbound
stack, owned.
We set it up, then we run it. Plain rules and code where the job is about whether a call should happen; AI only where the job is about language.
Dialers & PBX
VICIdial, Asterisk and FreePBX: setup, tuning, migration and day-to-day operation. Hosted platforms like Five9 too.
Carriers & SIP
Routing, failover, SBCs and DID management. Answer rate and SIP errors tracked per carrier, per hour, with alerts.
Number reputation
STIR/SHAKEN attestation, caller ID registration, spam-label monitoring and steady volume per number.
Calling-rule compliance
Windows by the lead's local time, state rules, DNC and reassigned-number checks, built into the dialer and logged.
QA on every call
Transcripts, scoring and summaries on every call, with a person reviewing what gets flagged.
CRM & reporting
Dialer-to-CRM sync, dispositions that match, and dashboards the floor actually checks.
03 — How we work
Audit. Fix.
Run.
Start small. The audit tells you what's costing you money or exposing you, before you commit to anything ongoing.
01 — Audit
Two weeks, fixed price
We measure answer rate by number and carrier, attestation, spam labels, abandon rate and calling-rule gaps. You get a scored report and a fix list.
02 — Fix
Highest impact first
We work through the list with your team, starting with what costs you the most calls or carries the most risk.
03 — Run
Monthly, owned
We watch carriers, numbers and compliance every day, and we own the fix when something breaks.
04 — Free checklist
20 checks.
One page.
Go through it with your team and be honest with the ticks. Anything you can't prove today is either money you're losing or a risk you're carrying.
- Number reputation — attestation, registration, caller ID, volume per number
- Carrier health — per-carrier answer rate, alerts, tested failover
- Calling rules & consent — DNC, local-time windows, state rules, abandon rate
- Data & ownership — dispositions, recordings, backups, one named owner
General information, not legal advice. Rules vary by state and change often.
05 — Questions
Before you
ask.
Do you only work with VICIdial?
No. VICIdial, Asterisk and FreePBX are where we go deepest, and we also work with hosted platforms like Five9. We start from what you already run.
Can you work with our current carrier and CRM?
Yes. We assess your existing setup first and change only what the audit shows is costing you calls or creating risk. No rip-and-replace.
Is this legal advice?
No. We build and run the technical controls: calling windows, DNC checks, logging and monitoring. Your counsel decides the policy those controls enforce.
Do you work with call centers in the Philippines?
Yes. Teams in the Philippines dialing US consumers face the same US rules, and we work remotely and on-site.
Start with
the audit.
Tell us how you dial today. You'll get a considered reply from an engineer, not a sales sequence.